# Twilio: Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console

> Twilio status incident “Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console” on 2025-12-09: impact none (vendor’s label), 27 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/f0srd5ws9qbn
Last updated: 2025-12-10T22:18:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-12-09 19:43 UTC · Resolved: 2025-12-10 22:18 UTC · Duration: 27 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/f0srd5ws9qbn](https://status.twilio.com/incidents/f0srd5ws9qbn)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-12-10 22:18 UTC: The issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console is ongoing. As a workaround, customers can use the Senders API, or continue using the Twilio Console for registration without a preferred display name. We will continue to work with our provider to fully resolve this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-12-09 19:43 UTC, resolved after 27 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/f0srd5ws9qbn
- Citation: Twilio, “Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console” (2025-12-09 19:43 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/f0srd5ws9qbn (CC BY 4.0).
- Markdown link: `[Twilio: Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console (2025-12-09)](https://rewindex.com/company/twilio/incidents/f0srd5ws9qbn)`


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Canonical: https://rewindex.com/company/twilio/incidents/f0srd5ws9qbn · Markdown: https://rewindex.com/company/twilio/incidents/f0srd5ws9qbn.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/f0srd5ws9qbn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:56:24.882Z