Twilio: Retroactive Incident: Twilio Personalized Support Phone Line Affected
Timeline of updates
- resolved
Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Studio. A patch has been applied, and service has been fully restored.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2026-09-03 18:20 UTC, resolved after 0 min, 1 update(s).
- Title
- Retroactive Incident: Twilio Personalized Support Phone Line Affected
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/d7br2wrsnvvy
Twilio profileRecent Twilio incidentsAll outages on September 3, 2026Twilio in September 2026MarkdownJSON