# Twilio: Retroactive Incident: Twilio Personalized Support Phone Line Affected

> Twilio status incident “Retroactive Incident: Twilio Personalized Support Phone Line Affected” on 2026-09-03: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/d7br2wrsnvvy
Last updated: 2026-09-03T18:20:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-03 18:20 UTC · Resolved: 2026-09-03 18:20 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/d7br2wrsnvvy](https://status.twilio.com/incidents/d7br2wrsnvvy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-09-03 18:20 UTC: Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Studio. A patch has been applied, and service has been fully restored.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2026-09-03 18:20 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/d7br2wrsnvvy
- Citation: Twilio, “Retroactive Incident: Twilio Personalized Support Phone Line Affected” (2026-09-03 18:20 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/d7br2wrsnvvy (CC BY 4.0).
- Markdown link: `[Twilio: Retroactive Incident: Twilio Personalized Support Phone Line Affected (2026-09-03)](https://rewindex.com/company/twilio/incidents/d7br2wrsnvvy)`


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Canonical: https://rewindex.com/company/twilio/incidents/d7br2wrsnvvy · Markdown: https://rewindex.com/company/twilio/incidents/d7br2wrsnvvy.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/d7br2wrsnvvy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:54:11.305Z