Twilio: A2P 10DLC Campaign Vetting Delays
Timeline of updates
- resolved
Since January 26, 2023, the A2P vetting registration process has required an additional manual verification step, and this additional step is completed by an external third party. Customers are still able to submit new campaign requests and resubmit previous rejected ones; however, this manual verification process is experiencing a high volume of requests, so it is expected that customers will continue to face delays while vetting 10DLC campaigns. Twilio will continue to work with the third party agency to expedite and improve verification processes delays. However, since reviews are expected to take longer from now on due this additional verification step, this incident will be closed. If you need further information about your campaign registration, please contact support for further assistance.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2023-02-08 18:34 UTC, resolved after 49 d, 1 update(s).
- Title
- A2P 10DLC Campaign Vetting Delays
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/bpbjysk6s8nr
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