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Twilio: Redaction Failing for Twilio Conversations in Flex Conversational Insights

MinorStatus: resolvedStarted Resolved (1.6 h)1 updatestatus.twilio.com (opens in new tab)

Timeline of updates

  1. resolved

    The issue causing Redaction failing for Twilio conversations in Flex Conversational Insights due to which data is not getting ingested in our third party vendor. This incident has been resolved.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2024-12-08 02:43 UTC, resolved after 1.6 h, 1 update(s).

Title
Redaction Failing for Twilio Conversations in Flex Conversational Insights
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/9fv5fp6kst45

Twilio profileRecent Twilio incidentsAll outages on December 8, 2024Twilio in December 2024MarkdownJSON