Twilio: Customers Not Billed For Using Verify WhatsApp Channel
Timeline of updates
- resolved
Between October 25th at 18:41 UTC and December 14th 20:15:49 UTC, some customers using the Verify WhatsApp channel for Verifications may not have been properly billed for October, November, and December. This issue has been mitigated and affected customers will be notified and billed properly.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2023-12-14 21:19 UTC, resolved after 0 min, 1 update(s).
- Title
- Customers Not Billed For Using Verify WhatsApp Channel
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/7wsqx741hg4l
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