# Twilio: Customers Not Billed For Using Verify WhatsApp Channel

> Twilio status incident “Customers Not Billed For Using Verify WhatsApp Channel” on 2023-12-14: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/7wsqx741hg4l
Last updated: 2023-12-14T21:19:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-12-14 21:19 UTC · Resolved: 2023-12-14 21:19 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/7wsqx741hg4l](https://status.twilio.com/incidents/7wsqx741hg4l)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-12-14 21:19 UTC: Between October 25th at 18:41 UTC and December 14th 20:15:49 UTC, some customers using the Verify WhatsApp channel for Verifications may not have been properly billed for October, November, and December. This issue has been mitigated and affected customers will be notified and billed properly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-12-14 21:19 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/7wsqx741hg4l
- Citation: Twilio, “Customers Not Billed For Using Verify WhatsApp Channel” (2023-12-14 21:19 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/7wsqx741hg4l (CC BY 4.0).
- Markdown link: `[Twilio: Customers Not Billed For Using Verify WhatsApp Channel (2023-12-14)](https://rewindex.com/company/twilio/incidents/7wsqx741hg4l)`


---
Canonical: https://rewindex.com/company/twilio/incidents/7wsqx741hg4l · Markdown: https://rewindex.com/company/twilio/incidents/7wsqx741hg4l.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/7wsqx741hg4l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:43:10.888Z