Twilio: Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.
Timeline of updates
- resolved
Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2026-08-20 20:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/54dyschzcxzy
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