# Twilio: Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.

> Twilio status incident “Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.” on 2026-08-20: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/54dyschzcxzy
Last updated: 2026-08-20T20:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-20 20:00 UTC · Resolved: 2026-08-20 20:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/54dyschzcxzy](https://status.twilio.com/incidents/54dyschzcxzy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-08-20 20:00 UTC: Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2026-08-20 20:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/54dyschzcxzy
- Citation: Twilio, “Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.” (2026-08-20 20:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/54dyschzcxzy (CC BY 4.0).
- Markdown link: `[Twilio: Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password. (2026-08-20)](https://rewindex.com/company/twilio/incidents/54dyschzcxzy)`


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Canonical: https://rewindex.com/company/twilio/incidents/54dyschzcxzy · Markdown: https://rewindex.com/company/twilio/incidents/54dyschzcxzy.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/54dyschzcxzy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:39:05.251Z