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Twilio: Azure Marketplace SendGrid Customers Experiencing Account Management Issues

MinorStatus: resolvededitedStarted Resolved (50 min)3 updatesstatus.twilio.com (opens in new tab)

Affected components: SendGrid Partners

Timeline of updates

  1. investigating

    Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace:
    - unable to complete setup (fails with error 502)
    - single sign-in step fails (fails with error 403)
    - unable to complete plan changes such as: upgrades, downgrades, cancellations
    We will provide another update in 1 hour, or as soon as more information becomes available.

  2. monitoring

    Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue.
    We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.

  3. resolved

    SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-24 22:04 UTC, resolved after 50 min, 3 update(s); edited after publishing.

Title
Azure Marketplace SendGrid Customers Experiencing Account Management Issues
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/37jx2hd23rgv

Twilio profileRecent Twilio incidentsAll outages on October 24, 2026Twilio in October 2026MarkdownJSON