# Twilio: Azure Marketplace SendGrid Customers Experiencing Account Management Issues

> Twilio status incident “Azure Marketplace SendGrid Customers Experiencing Account Management Issues” on 2026-10-24: impact minor (vendor’s label), 50 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/37jx2hd23rgv
Last updated: 2026-10-24T23:03:47Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-24 22:04 UTC · Resolved: 2026-10-24 22:54 UTC · Duration: 50 min
- Updates: 3 · Affected components: SendGrid Partners
- [Vendor status page: https://status.twilio.com/incidents/37jx2hd23rgv](https://status.twilio.com/incidents/37jx2hd23rgv)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-24 22:04 UTC: Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace: - unable to complete setup (fails with error 502) - single sign-in step fails (fails with error 403) - unable to complete plan changes such as: upgrades, downgrades, cancellations We will provide another update in 1 hour, or as soon as more information becomes available.
- **monitoring** 2026-10-24 22:24 UTC: Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.
- **resolved** 2026-10-24 22:54 UTC: SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-24 22:33 UTC: [Incident updated: Azure Marketplace SendGrid Customers Experiencing Account Management Issues](https://rewindex.com/change/ra0832de7bc0b98.md)
- 2026-10-24 23:03 UTC: [Incident updated: Azure Marketplace SendGrid Customers Experiencing Account Management Issues](https://rewindex.com/change/r31597d0a6ccfac.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-24 22:04 UTC, resolved after 50 min, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/37jx2hd23rgv
- Citation: Twilio, “Azure Marketplace SendGrid Customers Experiencing Account Management Issues” (2026-10-24 22:04 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/37jx2hd23rgv (CC BY 4.0).
- Markdown link: `[Twilio: Azure Marketplace SendGrid Customers Experiencing Account Management Issues (2026-10-24)](https://rewindex.com/company/twilio/incidents/37jx2hd23rgv)`


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Canonical: https://rewindex.com/company/twilio/incidents/37jx2hd23rgv · Markdown: https://rewindex.com/company/twilio/incidents/37jx2hd23rgv.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/37jx2hd23rgv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:34:31.889Z