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CompaniesTwilioMonthly reportsMarch 2017

Twilio in March 2017: incidents, uptime and changes

30incidents posted
2labelled major or critical
99.12%free of major/critical
94.82%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 6 h 30 min, incident time 38 h 32 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 17 · No impact listed 11

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Twilio Console unavailableMajor2.2 hresolved03-14
Helpdesk unavailableMajor4.3 hresolved03-15

Other incidents 28

IncidentImpactStartedDurationStatusDay
Delays in the availability of TranscriptionsMinor1.6 hresolved03-01
Investigating potential message duplication issues with inbound SMS messages from Verizon in the USNo impact listed8 minresolved03-01
Delays in the availability of Recordings audio filesNo impact listed24 hresolved03-01
Investigating SMS deliverability issues to Bouygues Telecom in FranceNo impact listed2.8 hresolved03-03
Elevated levels of errors creating Task Router tasksNo impact listed0 minresolved03-05
Outgoing SMS to Brazil (Claro) deliverability issuesNo impact listed0 minresolved03-08
Degraded Service for receiving calls in Brazil - São José dos Campos (+5512)Minor8 minresolved03-08
Issue With Search Funcitonality On https://twilio.kddi-web.com/Minor1.8 hresolved03-09
Delivery issues of SMS from toll free numbersMinor34 minresolved03-09
Increased number of calls fail to connectMinor1.5 hresolved03-10
Delivery delay inbound messages to Twilio Mexico numbersMinor7 minresolved03-11
Degraded Service for receiving calls in Brazil - Recife (+5581)Minor5.1 hresolved03-13
Intermittent Failures in Global ConferenceMinor34 minresolved03-17
Elevated errors on outbound short code MMSMinor31 minresolved03-19
Increase filtering on Twilio Shortened URLsNo impact listed6.1 hresolved03-20
Errors on Account UpgradeMinor1.1 hresolved03-21
Degraded Inbound SMS to a Subset of UK Landline/Fixed NumbersNo impact listed11 minresolved03-23
Brief delay receiving some US SMS messagesNo impact listed0 minresolved03-23
Reports of one way audio on inbound calls in the Brazil area +5571No impact listed4 minresolved03-23
High error rates viewing Notifications from API’s and ConsoleNo impact listed0 minresolved03-23
Some incoming calls to U.K. numbers failingMinor26 minresolved03-24
Increased error rate for API requests for completed Programmable SMS messagesNo impact listed16 minresolved03-25
Degraded Service for receiving calls in Brazil - Brasilia (+5561)Minor1.6 hresolved03-27
Degraded Service for receiving calls in Brazil - Recife (+5581)Minor1.9 hresolved03-27
Degraded service for support ticket creation through the ConsoleMinor7.4 hresolved03-28
Degraded service for receiving calls in Brazil - Recife (+5581)Minor7.2 hresolved03-29
Degraded Service for receiving calls in Brazil - Brasilia (+5561)Minor22 minresolved03-31
High error rates viewing Notifications from API’s and ConsoleMinor12 minresolved03-31

Cite this

Twilio posted 30 status incidents in March 2017 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in March 2017
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2017/03

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