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CompaniesTwilioMonthly reportsOctober 2015

Twilio in October 2015: incidents, uptime and changes

26incidents posted
1labelled major or critical
99.97%free of major/critical
73.05%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 min, incident time 8.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 25

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Authy.com Webpage UnavailableMajor10 minresolved10-29

Other incidents 25

IncidentImpactStartedDurationStatusDay
Transcription Service DelayedMinor15 minresolved10-01
Increased error levels across all Twilio servicesMinor16 minresolved10-01
Client Registration TimeoutsMinor1.1 hresolved10-01
Duplicate inbound messages to Twilio phone numbersMinor2.8 hresolved10-01
Audio Issues w/ small subset of UK NumbersMinor10 dresolved10-02
Call delays and SMS errorsMinor0 minresolved10-09
Poor quality on U.S. inbound callsMinor3.1 hresolved10-09
Delays in transcriptionsMinor7 minresolved10-14
Text To Speech Degraded PerformanceMinor4 minresolved10-15
Transcriptions delayMinor1.1 hresolved10-16
Unable to Purchase and Update numbersMinor11 minresolved10-16
Delays in the Transcription serviceMinor1.1 hresolved10-19
Delays in Processing TranscriptionsMinor3.5 hresolved10-19
Unintended Busy SignalsMinor1.9 hresolved10-20
Problems updating phone number configurations in the Account Portal.Minor3 minresolved10-21
Delays in Processing TranscriptionsMinor4.2 hresolved10-22
Delays in Processing TranscriptionsMinor2.7 hresolved10-23
Intermittent failures for incoming callsMinor6.2 hresolved10-24
Delays in processing messagesMinor38 minresolved10-27
Push Notifications from Authy Application are not Reaching iOS DevicesMinor21 minresolved10-27
Errors Accessing Account PortalMinor12 minresolved10-29
Issues with /help Documentation on twilio.comMinor16 minresolved10-30
Intermittent Busy Signal on Some Inbound CallsMinor1.6 hresolved10-30
Intermittent Issues Accessing the /user/billing page in Account PortalMinor25 minresolved10-31
Issues with Accessing Some Pages in the Account PortalMinor11 minresolved10-31

Cite this

Twilio posted 26 status incidents in October 2015 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in October 2015
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2015/10

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