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CompaniesTwilioMonthly reportsSeptember 2015

Twilio in September 2015: incidents, uptime and changes

23incidents posted
4labelled major or critical
90.74%free of major/critical
63.59%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2.8 days, incident time 10.9 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 4 · Minor 15 · No impact listed 4

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Twilio Client Connectivity in AUMajor3.9 hresolved09-11
Delay in TranscriptionsMajor15 hresolved09-19
Service interruptions of Twilio Client inbound calls, Co-pilot outbound SMS and Recordings serviceMajor6.2 hresolved09-20
Twilio Client WebRTC users are unable to registerMajor1.3 hresolved09-30

Other incidents 19

IncidentImpactStartedDurationStatusDay
Inbound calls from Oi network to Twilio numbers in certain Brazilian prefixesMinor15 hresolved09-01
Authy API Brief OutageNo impact listed0 minresolved09-09
Authy Website brief OutageNo impact listed0 minresolved09-09
Authy Mobile Verification IssuesMinor28 minresolved09-10
One-Way Audio Issues - IE ConferenceMinor33 minresolved09-11
One-Way Audio Issues - IE ClientNo impact listed1 minresolved09-11
Phone number validation issueMinor1.3 hresolved09-12
Small number of Chrome 45 calls failing to complete ICE negotiation.Minor5 dresolved09-14
The Twilio Blog is unavailable at the momentMinor17 minresolved09-16
Percentage of Twilio Client calls experience issues with call setup.Minor11 minresolved09-17
Delay in TranscriptionsMinor13 hresolved09-20
Delay in TranscriptionsMinor3 dresolved09-21
Delays in Billing and Usage APIMinor4.3 hresolved09-21
Intermittent errors of outgoing callsMinor51 minresolved09-22
Twilio Blog intermittently unavailableMinor12 minresolved09-23
Partial service interruption for a small portion of shortcodesMinor32 minresolved09-24
Conference Record failures in our European regionMinor4 minresolved09-28
Messaging delivery interruption for Verizon WirelessMinor1.2 hresolved09-29
Elevated API errorsNo impact listed2 minresolved09-30

Cite this

Twilio posted 23 status incidents in September 2015 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in September 2015
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2015/09

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