Telnyx: Calls experiencing one-way/dead air audio, call drops and missing call recordings
Affected components: EuropeCanadaUSAustraliaAsia (Beta)Middle East
Timeline of updates
- investigating
Our engineering team is currently investigating reports of issues affecting calls with the following symptoms: - Dead/One way audio transmission - Premature Call Drops - Missing/Delayed Call Recordings We will continue to update our status page with the latest findings.
- identified
Our engineering team has identified the root cause of this issue and applied a mitigation. Call audio, call stability, and call recordings should now be operating normally.
- monitoring
We continue to monitor following the earlier mitigation. Services remain stable and no new reports of impact have been received. A final update will follow once resolution is confirmed.
- resolved
This incident has been resolved now.
Changes Rewindex caught on this incident
- Aug 7Major incident: Calls experiencing one-way/dead air audio, call drops and missing call recordings
Impact, status and times are the vendor’s own, as last archived. View on status.telnyx.com (opens in new tab).