# Telnyx: Calls experiencing one-way/dead air audio, call drops and missing call recordings

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-07 15:02 UTC · Resolved: 2026-08-10 21:19 UTC · Duration: 3 d
- Updates: 4 · Affected components: Europe, Canada, US, Australia, Asia (Beta), Middle East
- [Vendor status page: https://status.telnyx.com/incidents/01KZEBYPDFNWA0Y1YWY4D1XHSW](https://status.telnyx.com/incidents/01KZEBYPDFNWA0Y1YWY4D1XHSW)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)

## Timeline of updates

- **investigating** 2026-08-07 15:02 UTC: Our engineering team is currently investigating reports of issues affecting calls with the following symptoms: - Dead/One way audio transmission - Premature Call Drops - Missing/Delayed Call Recordings We will continue to update our status page with the latest findings.
- **identified** 2026-08-07 15:36 UTC: Our engineering team has identified the root cause of this issue and applied a mitigation. Call audio, call stability, and call recordings should now be operating normally.
- **monitoring** 2026-08-07 15:39 UTC: We continue to monitor following the earlier mitigation. Services remain stable and no new reports of impact have been received. A final update will follow once resolution is confirmed.
- **resolved** 2026-08-10 21:19 UTC: This incident has been resolved now.

## Rewindex changes for this incident

- 2026-08-07 15:02 UTC: [Major incident: Calls experiencing one-way/dead air audio, call drops and missing call recordings](https://rewindex.com/change/i420099cc986a9a.md)


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Canonical: https://rewindex.com/company/telnyx/incidents/01KZEBYPDFNWA0Y1YWY4D1XHSW · Markdown: https://rewindex.com/company/telnyx/incidents/01KZEBYPDFNWA0Y1YWY4D1XHSW.md · JSON: https://rewindex.com/api/v1/companies/telnyx/incidents/01KZEBYPDFNWA0Y1YWY4D1XHSW · Generated 2026-10-19T21:10:43.632Z