ChangesTelnyxCalls experiencing one-way/dead air audio, call drops and missing call recordings
Telnyx: Major incident: Calls experiencing one-way/dead air audio, call drops and missing call recordings
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Telnyx removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Calls experiencing one-way/dead air audio, call drops and missing call recordings
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-07 15:02 UTC
Before: not present
After: 2026-08-10 21:19 UTC
Before: not present
After: Our engineering team is currently investigating reports of issues affecting calls with the following symptoms:
- Dead/One way audio transmission
- Premature Call Drops
- Missing/Delayed Call Recordings
We will continue to update our status page with the latest findings.
Before: not present
After: Our engineering team has identified the root cause of this issue and applied a mitigation. Call audio, call stability, and call recordings should now be operating normally.
Before: not present
After: We continue to monitor following the earlier mitigation. Services remain stable and no new reports of impact have been received. A final update will follow once resolution is confirmed.
Before: not present
After: This incident has been resolved now.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Friday, August 7
1 incident change
- MajorMajor incident
Calls experiencing one-way/dead air audio, call drops and missing call recordingsthis change