# Telnyx: Major incident: Calls experiencing one-way/dead air audio, call drops and missing call recordings

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-08-07 15:02 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://status.telnyx.com/incidents/01KZEBYPDFNWA0Y1YWY4D1XHSW](https://status.telnyx.com/incidents/01KZEBYPDFNWA0Y1YWY4D1XHSW)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)
- Versions: before (none: first archived) → after incident\_version:705/01KZEBYPDFNWA0Y1YWY4D1XHSW@d65b727ae38c
- Change 1 of 1 for this incident

Incident page (full timeline): [Calls experiencing one-way/dead air audio, call drops and missing call recordings](https://rewindex.com/company/telnyx/incidents/01KZEBYPDFNWA0Y1YWY4D1XHSW.md)
## What changed

**1. Added: Title**

```diff
+ Calls experiencing one-way/dead air audio, call drops and missing call recordings
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-07 15:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-10 21:19 UTC
```

**6. Added: Update** (investigating) · 2026-08-07 15:02 UTC

```diff
+ Our engineering team is currently investigating reports of issues affecting calls with the following symptoms: - Dead/One way audio transmission - Premature Call Drops - Missing/Delayed Call Recordings We will continue to update our status page with the latest findings.
```

**7. Added: Update** (identified) · 2026-08-07 15:36 UTC

```diff
+ Our engineering team has identified the root cause of this issue and applied a mitigation. Call audio, call stability, and call recordings should now be operating normally.
```

**8. Added: Update** (monitoring) · 2026-08-07 15:39 UTC

```diff
+ We continue to monitor following the earlier mitigation. Services remain stable and no new reports of impact have been received. A final update will follow once resolution is confirmed.
```

**9. Added: Update** (resolved) · 2026-08-10 21:19 UTC

```diff
+ This incident has been resolved now.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-07 15:02 UTC | Major incident: Calls experiencing one-way/dead air audio, call drops and missing call recordings (this change) | major |

All Telnyx changes: [timeline](https://rewindex.com/company/telnyx/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i420099cc986a9a · Markdown: https://rewindex.com/change/i420099cc986a9a.md · JSON: https://rewindex.com/api/v1/changes/i420099cc986a9a · Generated 2026-10-19T21:44:30.573Z