Socket: Socket website intermittently loading for some users

Impact: criticalStatus: resolvedStarted 2026-09-17 19:52 UTCResolved 2026-09-17 22:01 UTC (2.1 h)4 updatesSource: stspg.io

Summary

Socket Website loaded intermittently for some users in an incident rated critical, starting 2026-09-17 19:52 UTC and resolved at 2026-09-17 22:01 UTC; the reported duration was 2 h 8 min. Socket implemented a fix at 20:35 UTC but did not state a cause.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Socket Website

Timeline of updates

investigating2026-09-17 19:52 UTC
We are currently investigating this issue.
identified2026-09-17 20:21 UTC
The issue has been identified and a fix is being implemented.
monitoring2026-09-17 20:35 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-09-17 22:01 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Socket website intermittently loading for some users 2026-09-17 19:52 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Socket profile · Recent Socket incidents · Markdown · JSON