# Socket: Socket website intermittently loading for some users

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-17 19:52 UTC · Resolved: 2026-09-17 22:01 UTC · Duration: 2.1 h
- Updates: 4 · Affected components: Socket Website
- [Vendor status page: https://stspg.io/jp0q5b7xt2tn](https://stspg.io/jp0q5b7xt2tn)
- [Company: Socket](https://rewindex.com/company/socket.md)

## Summary

Socket Website loaded intermittently for some users in an incident rated critical, starting 2026-09-17 19:52 UTC and resolved at 2026-09-17 22:01 UTC; the reported duration was 2 h 8 min. Socket implemented a fix at 20:35 UTC but did not state a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-17 19:52 UTC: We are currently investigating this issue.
- **identified** 2026-09-17 20:21 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-09-17 20:35 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-17 22:01 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-17 19:52 UTC: [Critical incident: Socket website intermittently loading for some users](https://rewindex.com/change/i1b43207fb849b0.md)


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Canonical: https://rewindex.com/company/socket/incidents/8mkgt94t78m7 · Markdown: https://rewindex.com/company/socket/incidents/8mkgt94t78m7.md · JSON: https://rewindex.com/api/v1/companies/socket/incidents/8mkgt94t78m7 · Generated 2026-10-18T10:31:11.239Z