Changes / Socket / Socket website intermittently loading for some users
Socket: Critical incident: Socket website intermittently loading for some users
Summary
Socket Website loaded intermittently for some users in an incident rated critical, starting 2026-09-17 19:52 UTC and resolved at 2026-09-17 22:01 UTC; the reported duration was 2 h 8 min. Socket implemented a fix at 20:35 UTC but did not state a cause.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Socket website intermittently loading for some users
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-09-17 19:52 UTC
Before: not present
After: 2026-09-17 22:01 UTC
Before: not present
After: Socket Website
Before: not present
After: We are currently investigating this issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When | Change | Kind |
|---|---|---|
| Critical incident: Socket website intermittently loading for some users (this change) Socket Website loaded intermittently for some users in an incident rated critical, starting 2026-09-17 19:52 UTC and resolved at 2026-09-17 22:01 UTC; the reported duration was 2 h 8 min. Socket implemented a fix at 20:35 UTC but did not state a cause. | Major incident |