# Socket: Critical incident: Socket website intermittently loading for some users

**Summary:** Socket Website loaded intermittently for some users in an incident rated critical, starting 2026-09-17 19:52 UTC and resolved at 2026-09-17 22:01 UTC; the reported duration was 2 h 8 min. Socket implemented a fix at 20:35 UTC but did not state a cause. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-17 19:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jp0q5b7xt2tn](https://stspg.io/jp0q5b7xt2tn)
- [Company: Socket](https://rewindex.com/company/socket.md)
- Versions: before (none: first archived) → after incident\_version:319/8mkgt94t78m7@427b822b3a4e
- Change 1 of 1 for this incident

Incident page (full timeline): [Socket website intermittently loading for some users](https://rewindex.com/company/socket/incidents/8mkgt94t78m7.md)
## What changed

**1. Added: Title**

```diff
+ Socket website intermittently loading for some users
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-17 19:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-17 22:01 UTC
```

**6. Added: Affected components**

```diff
+ Socket Website
```

**7. Added: Update** (investigating) · 2026-09-17 19:52 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-09-17 20:21 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-09-17 20:35 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-09-17 22:01 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-17 19:52 UTC | Critical incident: Socket website intermittently loading for some users (this change) | degradation |

All Socket changes: [timeline](https://rewindex.com/company/socket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1b43207fb849b0 · Markdown: https://rewindex.com/change/i1b43207fb849b0.md · JSON: https://rewindex.com/api/v1/changes/i1b43207fb849b0 · Generated 2026-10-19T03:01:12.172Z