Smartsheet: Smartsheet Application & API - Degraded Performance
Timeline of updates
- resolved
On the morning of December 27th, at 8:17 AM pacific time, some users of the Smartsheet application may have received intermittent error messages or failures when attempting to load or save sheets. We discovered an inefficiency in the manner that our databases were being called in certain situations. Operations and Development were engaged and took action to mitigate the issue returning the service to normal by 10:53 AM pacific time. Additionally, we deployed a code fix the same day, in order to permanently correct this issue.
From Smartsheet’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: minor) posted by Smartsheet, started 2016-12-27 17:38 UTC, resolved after 2 d, 1 update(s).
- Title
- Smartsheet Application & API - Degraded Performance
- Vendor
- Smartsheet
- Date
- URL
- https://rewindex.com/company/smartsheet/incidents/pgc64ggvm8qq
Smartsheet profileRecent Smartsheet incidentsAll outages on December 27, 2016Smartsheet in December 2016MarkdownJSON