# Smartsheet: Smartsheet Application & API - Degraded Performance

> Smartsheet status incident “Smartsheet Application & API - Degraded Performance” on 2016-12-27: impact minor (vendor’s label), 2 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/pgc64ggvm8qq
Last updated: 2016-12-29T18:55:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-12-27 17:38 UTC · Resolved: 2016-12-29 18:55 UTC · Duration: 2 d
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/pgc64ggvm8qq](https://status.smartsheet.com/incidents/pgc64ggvm8qq)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2016-12-29 18:55 UTC: On the morning of December 27th, at 8:17 AM pacific time, some users of the Smartsheet application may have received intermittent error messages or failures when attempting to load or save sheets. We discovered an inefficiency in the manner that our databases were being called in certain situations. Operations and Development were engaged and took action to mitigate the issue returning the service to normal by 10:53 AM pacific time. Additionally, we deployed a code fix the same day, in order to permanently correct this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2016-12-27 17:38 UTC, resolved after 2 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/pgc64ggvm8qq
- Citation: Smartsheet, “Smartsheet Application & API - Degraded Performance” (2016-12-27 17:38 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/pgc64ggvm8qq (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet Application & API - Degraded Performance (2016-12-27)](https://rewindex.com/company/smartsheet/incidents/pgc64ggvm8qq)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/pgc64ggvm8qq · Markdown: https://rewindex.com/company/smartsheet/incidents/pgc64ggvm8qq.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/pgc64ggvm8qq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:03:08.202Z