Smartsheet: Amazon S3 Incident affecting Smartsheet Functionality
Timeline of updates
- resolved
On February 28th, 2017 at 9:38 AM Pacific Standard Time (PST) the Amazon Simple Storage Service (S3) in the US-EAST-1 Region began generating errors and became inaccessible. During this time Smartsheet customers would not have been able to upload any new files to the Smartsheet application, interact with any previously uploaded files, publish sheets to HTML and view previously published sheets, and receive sheet backups. At 2:04 PM PST on February 28th, 2017 the US-EAST-1 Region for Amazon S3 recovered, and the Smartsheet operations team determined system status had returned to normal. We have continued to monitor our systems since this time and they have operated as expected. Amazon has posted results from their investigation here: https://aws.amazon.com/message/41926/ (opens in new tab)
From Smartsheet’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.smartsheet.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Smartsheet, started 2017-02-28 18:24 UTC, resolved after 11 h, 1 update(s).
- Title
- Amazon S3 Incident affecting Smartsheet Functionality
- Vendor
- Smartsheet
- Date
- URL
- https://rewindex.com/company/smartsheet/incidents/6qnrbkx1gb8c
Smartsheet profileRecent Smartsheet incidentsAll outages on February 28, 2017Smartsheet in February 2017MarkdownJSON