# Smartsheet: Amazon S3 Incident affecting Smartsheet Functionality

> Smartsheet status incident “Amazon S3 Incident affecting Smartsheet Functionality” on 2017-02-28: impact minor (vendor’s label), 11 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/6qnrbkx1gb8c
Last updated: 2017-03-01T05:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-02-28 18:24 UTC · Resolved: 2017-03-01 05:00 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/6qnrbkx1gb8c](https://status.smartsheet.com/incidents/6qnrbkx1gb8c)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2017-03-01 05:00 UTC: On February 28th, 2017 at 9:38 AM Pacific Standard Time (PST) the Amazon Simple Storage Service (S3) in the US-EAST-1 Region began generating errors and became inaccessible. During this time Smartsheet customers would not have been able to upload any new files to the Smartsheet application, interact with any previously uploaded files, publish sheets to HTML and view previously published sheets, and receive sheet backups. At 2:04 PM PST on February 28th, 2017 the US-EAST-1 Region for Amazon S3 recovered, and the Smartsheet operations team determined system status had returned to normal. We have continued to monitor our systems since this time and they have operated as expected. Amazon has posted results from their investigation here: https://aws.amazon.com/message/41926/

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Smartsheet, started 2017-02-28 18:24 UTC, resolved after 11 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/6qnrbkx1gb8c
- Citation: Smartsheet, “Amazon S3 Incident affecting Smartsheet Functionality” (2017-02-28 18:24 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/6qnrbkx1gb8c (CC BY 4.0).
- Markdown link: `[Smartsheet: Amazon S3 Incident affecting Smartsheet Functionality (2017-02-28)](https://rewindex.com/company/smartsheet/incidents/6qnrbkx1gb8c)`


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