Smartsheet: Smartsheet outage incident details
Timeline of updates
- resolved
In early July we added a certificate with a 4KB key (previously 2KB) to our edge network load balancers that serve traffic for the Smartsheet App and API. On July 31, 2019, at 7:58 AM PDT we experienced an issue with our network load balancers causing our service to be unavailable. We applied our planned runbook for this scenario but these steps did not resolve the issue. After additional analysis with our networking partner we isolated the root cause to the 4KB certificate. At 11:45 AM we reverted to our previous certificate and started to gradually ramp traffic back up and provide partial availability to Smartsheet. By 1:24 PM PDT we fully restored availability and Smartsheet was functioning normally.
From Smartsheet’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.smartsheet.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Smartsheet, started 2019-07-31 15:11 UTC, resolved after 31 h, 1 update(s).
- Title
- Smartsheet outage incident details
- Vendor
- Smartsheet
- Date
- URL
- https://rewindex.com/company/smartsheet/incidents/49l0dbtt2n0n
Smartsheet profileRecent Smartsheet incidentsAll outages on July 31, 2019Smartsheet in July 2019MarkdownJSON