# Smartsheet: Smartsheet outage incident details

> Smartsheet status incident “Smartsheet outage incident details” on 2019-07-31: impact none (vendor’s label), 31 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/smartsheet/incidents/49l0dbtt2n0n
Last updated: 2019-08-01T22:04:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-07-31 15:11 UTC · Resolved: 2019-08-01 22:04 UTC · Duration: 31 h
- Updates: 1
- [Vendor status page: https://status.smartsheet.com/incidents/49l0dbtt2n0n](https://status.smartsheet.com/incidents/49l0dbtt2n0n)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **resolved** 2019-08-01 22:04 UTC: In early July we added a certificate with a 4KB key (previously 2KB) to our edge network load balancers that serve traffic for the Smartsheet App and API. On July 31, 2019, at 7:58 AM PDT we experienced an issue with our network load balancers causing our service to be unavailable. We applied our planned runbook for this scenario but these steps did not resolve the issue. After additional analysis with our networking partner we isolated the root cause to the 4KB certificate. At 11:45 AM we reverted to our previous certificate and started to gradually ramp traffic back up and provide partial availability to Smartsheet. By 1:24 PM PDT we fully restored availability and Smartsheet was functioning normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Smartsheet, started 2019-07-31 15:11 UTC, resolved after 31 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/smartsheet/incidents/49l0dbtt2n0n
- Citation: Smartsheet, “Smartsheet outage incident details” (2019-07-31 15:11 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/incidents/49l0dbtt2n0n (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet outage incident details (2019-07-31)](https://rewindex.com/company/smartsheet/incidents/49l0dbtt2n0n)`


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Canonical: https://rewindex.com/company/smartsheet/incidents/49l0dbtt2n0n · Markdown: https://rewindex.com/company/smartsheet/incidents/49l0dbtt2n0n.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/49l0dbtt2n0n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:43:26.366Z