rewindex

CompaniesSinchIncidents

Sinch: Customer Support - Ticketing System

CriticalStatus: identifiededitedStarted Not resolved3 updatesstatus.sinch.com (opens in new tab)

Affected components: Customer SupportDashboard.sinch.com - Customer Support

Timeline of updates

  1. investigating

    We are currently experiencing an issue with parsing emails into our ticketing system.
    Impact: Customers may experience delayed or missing responses from support.
    As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.

  2. identified

    The issue has been identified and is tied to a larger ongoing issue with Microsoft services.

  3. identified

    We are continuing to work on a fix for this issue.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.sinch.com (opens in new tab).

Cite this

Status incident (vendor impact label: critical) posted by Sinch, started 2026-11-12 19:14 UTC, not resolved, 3 update(s); edited after publishing.

Title
Customer Support - Ticketing System
Vendor
Sinch
Date
URL
https://rewindex.com/company/sinch/incidents/81vznc85l1yp

Sinch profileRecent Sinch incidentsAll outages on November 12, 2026Sinch in November 2026MarkdownJSON