# Sinch: Customer Support - Ticketing System

> Sinch status incident “Customer Support - Ticketing System” on 2026-11-12: impact critical (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/81vznc85l1yp
Last updated: 2026-11-12T22:23:40Z

- Impact (vendor’s label): critical
- Status: identified · edited after publishing
- Started: 2026-11-12 19:14 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: Customer Support, Dashboard.sinch.com - Customer Support
- [Vendor status page: https://status.sinch.com/incidents/81vznc85l1yp](https://status.sinch.com/incidents/81vznc85l1yp)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **investigating** 2026-11-12 19:14 UTC: We are currently experiencing an issue with parsing emails into our ticketing system. Impact: Customers may experience delayed or missing responses from support. As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
- **identified** 2026-11-12 19:34 UTC: The issue has been identified and is tied to a larger ongoing issue with Microsoft services.
- **identified** 2026-11-12 22:19 UTC: We are continuing to work on a fix for this issue.

## Rewindex changes for this incident

- 2026-11-12 19:14 UTC: [Critical incident: Customer Support - Ticketing System](https://rewindex.com/change/i815c868f28779c.md)
- 2026-11-12 19:43 UTC: [Incident updated: Customer Support - Ticketing System](https://rewindex.com/change/r46e5d9f6a2ba2b.md)
- 2026-11-12 22:23 UTC: [Incident updated: Customer Support - Ticketing System](https://rewindex.com/change/r505b871c0db13b.md)

## Cite this

Status incident (vendor impact label: critical) posted by Sinch, started 2026-11-12 19:14 UTC, not resolved, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/sinch/incidents/81vznc85l1yp
- Citation: Sinch, “Customer Support - Ticketing System” (2026-11-12 19:14 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/81vznc85l1yp (CC BY 4.0).
- Markdown link: `[Sinch: Customer Support - Ticketing System (2026-11-12)](https://rewindex.com/company/sinch/incidents/81vznc85l1yp)`


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Canonical: https://rewindex.com/company/sinch/incidents/81vznc85l1yp · Markdown: https://rewindex.com/company/sinch/incidents/81vznc85l1yp.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/81vznc85l1yp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T01:48:22.545Z