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ChangesSinchCustomer Support - Ticketing System

Sinch: Critical incident: Customer Support - Ticketing System

Major incidentcritical (vendor)Changed Detected status.sinch.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Sinch removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Customer Support - Ticketing System
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-11-12 19:14 UTC
AddedAffected components#5
Before: not present
After: Customer Support, Dashboard.sinch.com - Customer Support
AddedUpdateinvestigating#6
Before: not present
After: We are currently experiencing an issue with parsing emails into our ticketing system. Impact: Customers may experience delayed or missing responses from support. As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.

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History of this incident

YesterdayThursday, November 12Thu, Nov 12

3 incident changes

Cite this

Critical incident: Customer Support - Ticketing System on Sinch’s status page, changed 2026-11-12 19:14 UTC (change 1 of 3).

Title
Critical incident: Customer Support - Ticketing System
Vendor
Sinch
Date
URL
https://rewindex.com/change/i815c868f28779c

All Sinch changesSinch profileMarkdownJSON