# Sinch: Critical incident: Customer Support - Ticketing System

> Critical incident: Customer Support - Ticketing System. Detected 2026-11-12 by Rewindex: what changed on Sinch’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i815c868f28779c
Last updated: 2026-11-12T19:24:03Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-11-12 19:14 UTC · Detected: 2026-11-12 19:24 UTC
- [Source: https://status.sinch.com/incidents/81vznc85l1yp](https://status.sinch.com/incidents/81vznc85l1yp)
- [Company: Sinch](https://rewindex.com/company/sinch.md)
- Versions: before (none: first archived) → after incident\_version:703/81vznc85l1yp@f83fa4db3381
- Change 1 of 3 for this incident

Incident page (full timeline): [Customer Support - Ticketing System](https://rewindex.com/company/sinch/incidents/81vznc85l1yp.md)
## What changed

**1. Added: Title**

```diff
+ Customer Support - Ticketing System
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-12 19:14 UTC
```

**5. Added: Affected components**

```diff
+ Customer Support, Dashboard.sinch.com - Customer Support
```

**6. Added: Update** (investigating) · 2026-11-12 19:14 UTC

```diff
+ We are currently experiencing an issue with parsing emails into our ticketing system. Impact: Customers may experience delayed or missing responses from support. As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 19:14 UTC | Critical incident: Customer Support - Ticketing System (this change) | critical |
| 2026-11-12 19:43 UTC | [Incident updated: Customer Support - Ticketing System](https://rewindex.com/change/r46e5d9f6a2ba2b.md) |  |
| 2026-11-12 22:23 UTC | [Incident updated: Customer Support - Ticketing System](https://rewindex.com/change/r505b871c0db13b.md) |  |

Next: [change](https://rewindex.com/change/r46e5d9f6a2ba2b.md) · All Sinch changes: [timeline](https://rewindex.com/company/sinch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Customer Support - Ticketing System on Sinch’s status page, changed 2026-11-12 19:14 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/i815c868f28779c
- Citation: Sinch, “Critical incident: Customer Support - Ticketing System” (2026-11-12 19:14 UTC). Archived by Rewindex: https://rewindex.com/change/i815c868f28779c (CC BY 4.0).
- Markdown link: `[Sinch: Critical incident: Customer Support - Ticketing System (2026-11-12)](https://rewindex.com/change/i815c868f28779c)`


---
Canonical: https://rewindex.com/change/i815c868f28779c · Markdown: https://rewindex.com/change/i815c868f28779c.md · JSON: https://rewindex.com/api/v1/changes/i815c868f28779c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T02:17:28.160Z