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Sigma Computing: Issues with production services accessing databases on Sigma AWS

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestspg.io (opens in new tab)

Affected components: AWS - Sigma - AWS (US)Sigma - AWS (US)

Timeline of updates

  1. resolved

    At approximately 17:22 UTC, we had applied an erroneous network security change which prevented incoming network connections to our services. This was detected by our internal monitors and we quickly reverted it at 17:26 UTC. Customers on AWS us-west-2 may have experienced intermittent slowness or erroring queries in loading their workbooks during that time. The mitigation measures have proven effective, and the issue is resolved.

    Incident Start Time: Approximately 17:22 UTC
    Incident End Time: Approximately 18:27 UTC

    We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.

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Cite this

Status incident (vendor impact label: none) posted by Sigma Computing, started 2024-05-21 18:51 UTC, resolved after 0 min, 1 update(s).

Title
Issues with production services accessing databases on Sigma AWS
Vendor
Sigma Computing
Date
URL
https://rewindex.com/company/sigma-computing/incidents/pqjs9qbbskxd

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