# Sigma Computing: Issues with production services accessing databases on Sigma AWS

> Sigma Computing status incident “Issues with production services accessing databases on Sigma AWS” on 2024-05-21: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sigma-computing/incidents/pqjs9qbbskxd
Last updated: 2024-05-21T18:51:33Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-05-21 18:51 UTC · Resolved: 2024-05-21 18:51 UTC · Duration: 0 min
- Updates: 1 · Affected components: AWS - Sigma - AWS (US), Sigma - AWS (US)
- [Vendor status page: https://stspg.io/rr9d8q3jylf0](https://stspg.io/rr9d8q3jylf0)
- [Company: Sigma Computing](https://rewindex.com/company/sigma-computing.md)

## Timeline of updates

- **resolved** 2024-05-21 18:51 UTC: At approximately 17:22 UTC, we had applied an erroneous network security change which prevented incoming network connections to our services. This was detected by our internal monitors and we quickly reverted it at 17:26 UTC. Customers on AWS us-west-2 may have experienced intermittent slowness or erroring queries in loading their workbooks during that time. The mitigation measures have proven effective, and the issue is resolved. Incident Start Time: Approximately 17:22 UTC Incident End Time: Approximately 18:27 UTC We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.

## Cite this

Status incident (vendor impact label: none) posted by Sigma Computing, started 2024-05-21 18:51 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/sigma-computing/incidents/pqjs9qbbskxd
- Citation: Sigma Computing, “Issues with production services accessing databases on Sigma AWS” (2024-05-21 18:51 UTC). Archived by Rewindex: https://rewindex.com/company/sigma-computing/incidents/pqjs9qbbskxd (CC BY 4.0).
- Markdown link: `[Sigma Computing: Issues with production services accessing databases on Sigma AWS (2024-05-21)](https://rewindex.com/company/sigma-computing/incidents/pqjs9qbbskxd)`


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Canonical: https://rewindex.com/company/sigma-computing/incidents/pqjs9qbbskxd · Markdown: https://rewindex.com/company/sigma-computing/incidents/pqjs9qbbskxd.md · JSON: https://rewindex.com/api/v1/companies/sigma-computing/incidents/pqjs9qbbskxd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:02:45.483Z