CompaniesQuickBooks OnlineIncidents
QuickBooks Online: QBDT customers are getting an error saying they need a “payroll service key"
Timeline of updates
- resolved
This issue has now been resolved. If you are still prompted to "enter payroll service key" when running payroll, please update your product to 2023. (Note: You can download, install and activate 2023 here: https://quickbooks.intuit.com/learn-support/en-ca/help-article/install-products/install-quickbooks-desktop/L3Fpsoqvj_CA_en_CA (opens in new tab) We appreciate your patience as we worked to resolve this issue.
From QuickBooks Online’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.quickbooks.intuit.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2023-08-01 18:58 UTC, resolved after 7 d, 1 update(s).
- Title
- QBDT customers are getting an error saying they need a “payroll service key"
- Vendor
- QuickBooks Online
- Date
- URL
- https://rewindex.com/company/quickbooks-online/incidents/86n1zs6gmbpr
QuickBooks Online profileRecent QuickBooks Online incidentsAll outages on August 1, 2023QuickBooks Online in August 2023MarkdownJSON