# QuickBooks Online: QBDT customers are getting an error saying they need a “payroll service key"

> QuickBooks Online status incident “QBDT customers are getting an error saying they need a “payroll service key"” on 2023-08-01: impact minor (vendor’s label), 7 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/86n1zs6gmbpr
Last updated: 2023-08-08T19:48:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-01 18:58 UTC · Resolved: 2023-08-08 19:48 UTC · Duration: 7 d
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/86n1zs6gmbpr](https://status.quickbooks.intuit.com/incidents/86n1zs6gmbpr)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2023-08-08 19:48 UTC: This issue has now been resolved. If you are still prompted to "enter payroll service key" when running payroll, please update your product to 2023. (Note: You can download, install and activate 2023 here: https://quickbooks.intuit.com/learn-support/en-ca/help-article/install-products/install-quickbooks-desktop/L3Fpsoqvj\_CA\_en\_CA We appreciate your patience as we worked to resolve this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2023-08-01 18:58 UTC, resolved after 7 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/86n1zs6gmbpr
- Citation: QuickBooks Online, “QBDT customers are getting an error saying they need a “payroll service key"” (2023-08-01 18:58 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/86n1zs6gmbpr (CC BY 4.0).
- Markdown link: `[QuickBooks Online: QBDT customers are getting an error saying they need a “payroll service key" (2023-08-01)](https://rewindex.com/company/quickbooks-online/incidents/86n1zs6gmbpr)`


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/86n1zs6gmbpr · Markdown: https://rewindex.com/company/quickbooks-online/incidents/86n1zs6gmbpr.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/86n1zs6gmbpr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:22:06.769Z