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CompaniesPusherIncidents

Pusher: Incorrect subscription changes affecting some accounts

No impact listedStatus: resolvedStarted Resolved (19 h)2 updatesstspg.io (opens in new tab)

Affected components: Channels REST APIChannels Webhooks

Timeline of updates

  1. identified

    We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly downgraded due to an incident on their side. We are actively working with Maxio to restore all affected accounts to their correct subscription levels.

  2. resolved

    All affected accounts have been restored to their correct subscription levels. We sent an email yesterday to all impacted customers. If you notice any issues with your subscription, please contact us.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Pusher, started 2026-01-22 16:38 UTC, resolved after 19 h, 2 update(s).

Title
Incorrect subscription changes affecting some accounts
Vendor
Pusher
Date
URL
https://rewindex.com/company/pusher/incidents/bqvnllp910k9

Pusher profileRecent Pusher incidentsAll outages on January 22, 2026Pusher in January 2026MarkdownJSON