# Pusher: Incorrect subscription changes affecting some accounts

> Pusher status incident “Incorrect subscription changes affecting some accounts” on 2026-01-22: impact none (vendor’s label), 19 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/pusher/incidents/bqvnllp910k9
Last updated: 2026-01-23T11:58:11Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-01-22 16:38 UTC · Resolved: 2026-01-23 11:58 UTC · Duration: 19 h
- Updates: 2 · Affected components: Channels REST API, Channels Webhooks
- [Vendor status page: https://stspg.io/12sq01t39cdc](https://stspg.io/12sq01t39cdc)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Timeline of updates

- **identified** 2026-01-22 16:38 UTC: We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly downgraded due to an incident on their side. We are actively working with Maxio to restore all affected accounts to their correct subscription levels.
- **resolved** 2026-01-23 11:58 UTC: All affected accounts have been restored to their correct subscription levels. We sent an email yesterday to all impacted customers. If you notice any issues with your subscription, please contact us.

## Cite this

Status incident (vendor impact label: none) posted by Pusher, started 2026-01-22 16:38 UTC, resolved after 19 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/pusher/incidents/bqvnllp910k9
- Citation: Pusher, “Incorrect subscription changes affecting some accounts” (2026-01-22 16:38 UTC). Archived by Rewindex: https://rewindex.com/company/pusher/incidents/bqvnllp910k9 (CC BY 4.0).
- Markdown link: `[Pusher: Incorrect subscription changes affecting some accounts (2026-01-22)](https://rewindex.com/company/pusher/incidents/bqvnllp910k9)`


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Canonical: https://rewindex.com/company/pusher/incidents/bqvnllp910k9 · Markdown: https://rewindex.com/company/pusher/incidents/bqvnllp910k9.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/bqvnllp910k9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:08:18.455Z