Companies/Prisma/Incidents

Prisma: Accelerate degraded performance

Affected components: Prisma Accelerate

Timeline of updates

1. investigating2025-10-28 16:55 UTC

   Accelerate is experiencing issues while provisioning resources for new query engine instances. We are investigating the source of the issue.

2. investigating2025-10-28 17:44 UTC

   We have identified an incident with an upstream provider. We will continue to monitor the situation and will provide feedback as soon as it becomes available.

3. identified2025-10-28 18:44 UTC

   We're continuing to monitor the situation.

4. monitoring2025-10-28 18:56 UTC

   Upstream provider have identified the issue and implemented mitigations. Services are currently operational as a result. We're continuing to monitor the situation.

5. resolved2025-10-28 19:24 UTC

   We're continuing to observe nominal traffic through Prisma Accelerate. This incident has been resolved.

Changes Rewindex caught on this incident

• Oct 28, 2025Major incident: Accelerate degraded performance

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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