# Prisma: Accelerate degraded performance

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-28 16:55 UTC · Resolved: 2025-10-28 19:24 UTC · Duration: 2.5 h
- Updates: 5 · Affected components: Prisma Accelerate
- [Vendor status page: https://stspg.io/v9ffnfc0t1gd](https://stspg.io/v9ffnfc0t1gd)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2025-10-28 16:55 UTC: Accelerate is experiencing issues while provisioning resources for new query engine instances. We are investigating the source of the issue.
- **investigating** 2025-10-28 17:44 UTC: We have identified an incident with an upstream provider. We will continue to monitor the situation and will provide feedback as soon as it becomes available.
- **identified** 2025-10-28 18:44 UTC: We're continuing to monitor the situation.
- **monitoring** 2025-10-28 18:56 UTC: Upstream provider have identified the issue and implemented mitigations. Services are currently operational as a result. We're continuing to monitor the situation.
- **resolved** 2025-10-28 19:24 UTC: We're continuing to observe nominal traffic through Prisma Accelerate. This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-28 16:55 UTC: [Major incident: Accelerate degraded performance](https://rewindex.com/change/i5fe85b84399d2b.md)


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Canonical: https://rewindex.com/company/prisma/incidents/vwf9q9xyj735 · Markdown: https://rewindex.com/company/prisma/incidents/vwf9q9xyj735.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/vwf9q9xyj735 · Generated 2026-10-19T23:16:04.235Z