Companies/Prisma/Incidents

Prisma: Accelerate elevated 500 responses

Affected components: Prisma AcceleratePrisma Studio

Timeline of updates

1. investigating2025-02-12 14:19 UTC

   Description: We are investigating an increase in 500 responses from Accelerate for some environments. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified

2. investigating2025-02-12 15:16 UTC

   We are continuing to investigate this issue.

3. monitoring2025-02-12 15:26 UTC

   We're experiencing issues with an upstream cloud service provider which we're actively investigating. We'll be monitoring the affected components while we find the root cause.

4. monitoring2025-02-12 17:25 UTC

   We are continuing to monitor for any further issues.

5. resolved2025-02-12 17:26 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Feb 12, 2025Major incident: Accelerate elevated 500 responses

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Prisma profileRecent Prisma incidentsMarkdownJSON