# Prisma: Accelerate elevated 500 responses

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-02-12 14:19 UTC · Resolved: 2025-02-12 17:26 UTC · Duration: 3.1 h
- Updates: 5 · Affected components: Prisma Accelerate, Prisma Studio
- [Vendor status page: https://stspg.io/t8gz46qyc7rh](https://stspg.io/t8gz46qyc7rh)
- [Company: Prisma](https://rewindex.com/company/prisma.md)

## Timeline of updates

- **investigating** 2025-02-12 14:19 UTC: Description: We are investigating an increase in 500 responses from Accelerate for some environments. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
- **investigating** 2025-02-12 15:16 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-02-12 15:26 UTC: We're experiencing issues with an upstream cloud service provider which we're actively investigating. We'll be monitoring the affected components while we find the root cause.
- **monitoring** 2025-02-12 17:25 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-02-12 17:26 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-02-12 14:19 UTC: [Major incident: Accelerate elevated 500 responses](https://rewindex.com/change/ib1c0559e69ad4e.md)


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Canonical: https://rewindex.com/company/prisma/incidents/db9cq3l93jdb · Markdown: https://rewindex.com/company/prisma/incidents/db9cq3l93jdb.md · JSON: https://rewindex.com/api/v1/companies/prisma/incidents/db9cq3l93jdb · Generated 2026-10-20T00:02:52.017Z