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CompaniesPandaDocMonthly reportsFebruary 2022

PandaDoc in February 2022: incidents, uptime and changes

11incidents posted
6labelled major or critical
99.43%free of major/critical
98.38%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 47 min, incident time 10 h 52 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 3 · Major 3 · Minor 4 · No impact listed 1

Major and critical incidents 6

IncidentImpactStartedDurationStatusDay
Unable to send documentsCritical24 minresolved02-15
Unable to Generate PDF.Critical37 minresolved02-21
Our email delivery system is downCritical1.1 hresolved02-21
Unable to create document using the "create document" button.Major32 minresolved02-03
Application loading issueMajor35 minresolved02-15
Document/Template editting: yellow warningsMajor33 minresolved02-15

Other incidents 5

IncidentImpactStartedDurationStatusDay
Users can not remove recipients from draft documentsMinor28 minresolved02-07
PipeDrive integration errorMinor4.2 hresolved02-07
Users can't fill in forms/ grand total can't be changedMinor2.0 hresolved02-07
Recurly DownNo impact listed24 hresolved02-08
Unable to create document using the "create document" button.Minor26 minresolved02-22

Cite this

PandaDoc posted 11 status incidents in February 2022 (6 major or critical); 0 price changes and 0 notable page changes observed.

Title
PandaDoc in February 2022
Vendor
PandaDoc
Date
URL
https://rewindex.com/company/pandadoc/2022/02

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