Companies/OVHcloud/Incidents

OVHcloud: [EU][Backup as a Service] - Backup Agent infrastructure incident notification

Affected components: Backup as a ServiceVeeam Enterprise

Timeline of updates

1. investigating2026-10-08 13:31 UTC

   We are currently investigating an incident affecting our Backup as a Service offering, which is causing temporary functionality issue in the EU region.
   Here are some supplementary details :
   Start time : 01/10/2026 10:00 UTC
   Impacted Service(s) : Backup Agent infrastructure in Europe is experiencing some issues.
   Customers Impact : Customers may experience issues on connection and delivery of agents.
   Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

2. monitoring2026-10-23 07:16 UTC

   We would like to inform you that our service has been fully restored as of 22/10/2026 09:00 UTC. Monitoring is still in place to ensure long-term stability.
   Please find the details of this incident below :
   Start time : 01/10/2026 10:00 UTC
   Impacted Service(s) : Backup Agent infrastructure in Europe experienced some issues.
   Customers Impact : Customers may have experienced issues with the connection and delivery of agents.
   Root Cause : This incident was caused by our provider.
   We apologize for any inconvenience caused and appreciate your understanding.

3. identified2026-10-26 15:58 UTC

   Please find an update of this incident below :
   Update : Backup Agent infrastructure in Europe is still experiencing some issues, and customers may still experience issues with the connection and delivery of agents.
   Ongoing Actions : In coordination with our provider, our teams are actively working to find a solution and restore service as quickly as possible.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

4. resolved2026-11-03 09:52 UTC

   We would like to inform you that the incident affecting our Backup as a Service offering has now been resolved.
   Please find the details of this incident below :
   Start time : 01/10/2026 10:00 UTC
   End time : 03/11/2026 09:35 UTC
   Impacted Service(s) : Backup Agent infrastructure in Europe experienced some issues.
   Customers Impact : Customers may have experienced issues with the connection and delivery of agents.
   Root Cause : This incident was caused by our provider.
   We thank you for your understanding and patience throughout this incident.

Changes Rewindex caught on this incident

• Nov 3Major incident: [EU][Backup as a Service] - Backup Agent infrastructure incident notification

Impact, status and times are the vendor’s own, as last archived. View on hosted-private-cloud.status-ovhcloud.com (opens in new tab).

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