Struck in red is what OVHcloud removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: [EU][Backup as a Service] - Backup Agent infrastructure incident notification
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-11-03 09:52 UTC
AddedResolved time#5
Before: not present
After: 2026-11-03 09:52 UTC
AddedAffected components#6
Before: not present
After: Backup as a Service, Veeam Enterprise
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an incident affecting our Backup as a Service offering, which is causing temporary functionality issue in the EU region.
Here are some supplementary details :
Start time : 01/10/2026 10:00 UTC
Impacted Service(s) : Backup Agent infrastructure in Europe is experiencing some issues.
Customers Impact : Customers may experience issues on connection and delivery of agents.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
AddedUpdatemonitoring#8
Before: not present
After: We would like to inform you that our service has been fully restored as of 22/10/2026 09:00 UTC. Monitoring is still in place to ensure long-term stability.
Please find the details of this incident below :
Start time : 01/10/2026 10:00 UTC
Impacted Service(s) : Backup Agent infrastructure in Europe experienced some issues.
Customers Impact : Customers may have experienced issues with the connection and delivery of agents.
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
AddedUpdateidentified#9
Before: not present
After: Please find an update of this incident below :
Update : Backup Agent infrastructure in Europe is still experiencing some issues, and customers may still experience issues with the connection and delivery of agents.
Ongoing Actions : In coordination with our provider, our teams are actively working to find a solution and restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
AddedUpdateresolved#10
Before: not present
After: We would like to inform you that the incident affecting our Backup as a Service offering has now been resolved.
Please find the details of this incident below :
Start time : 01/10/2026 10:00 UTC
End time : 03/11/2026 09:35 UTC
Impacted Service(s) : Backup Agent infrastructure in Europe experienced some issues.
Customers Impact : Customers may have experienced issues with the connection and delivery of agents.
Root Cause : This incident was caused by our provider.
We thank you for your understanding and patience throughout this incident.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
Rewindex captured this after the last checkpoint; the next run () commits it.
History of this incident
Tuesday, November 3
1 incident change
Major
Major incident
[EU][Backup as a Service] - Backup Agent infrastructure incident notificationthis change
Cite this
Major incident: [EU][Backup as a Service] - Backup Agent infrastructure incident notification on OVHcloud’s status page, changed 2026-11-03 09:52 UTC (change 1 of 1).
Title
Major incident: [EU][Backup as a Service] - Backup Agent infrastructure incident notification