# OVHcloud: Major incident: [EU][Backup as a Service] - Backup Agent infrastructure incident notification

> Major incident: [EU][Backup as a Service] - Backup Agent infrastructure incident notification. Detected 2026-11-05 by Rewindex: what changed on OVHcloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i097c29824ff966
Last updated: 2026-11-05T02:04:04Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-03 09:52 UTC · Detected: 2026-11-05 02:04 UTC
- [Source: https://hosted-private-cloud.status-ovhcloud.com/incidents/12gb7ny8vspz](https://hosted-private-cloud.status-ovhcloud.com/incidents/12gb7ny8vspz)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)
- Versions: before (none: first archived) → after incident\_version:765/12gb7ny8vspz@8716aeaab479
- Change 1 of 1 for this incident

Incident page (full timeline): [\[EU\]\[Backup as a Service\] - Backup Agent infrastructure incident notification](https://rewindex.com/company/ovhcloud/incidents/12gb7ny8vspz.md)
## What changed

**1. Added: Title**

```diff
+ [EU][Backup as a Service] - Backup Agent infrastructure incident notification
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-11-03 09:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-11-03 09:52 UTC
```

**6. Added: Affected components**

```diff
+ Backup as a Service, Veeam Enterprise
```

**7. Added: Update** (investigating) · 2026-10-08 13:31 UTC

```diff
+ We are currently investigating an incident affecting our Backup as a Service offering, which is causing temporary functionality issue in the EU region. Here are some supplementary details : Start time : 01/10/2026 10:00 UTC Impacted Service(s) : Backup Agent infrastructure in Europe is experiencing some issues. Customers Impact : Customers may experience issues on connection and delivery of agents. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**8. Added: Update** (monitoring) · 2026-10-23 07:16 UTC

```diff
+ We would like to inform you that our service has been fully restored as of 22/10/2026 09:00 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 01/10/2026 10:00 UTC Impacted Service(s) : Backup Agent infrastructure in Europe experienced some issues. Customers Impact : Customers may have experienced issues with the connection and delivery of agents. Root Cause : This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.
```

**9. Added: Update** (identified) · 2026-10-26 15:58 UTC

```diff
+ Please find an update of this incident below : Update : Backup Agent infrastructure in Europe is still experiencing some issues, and customers may still experience issues with the connection and delivery of agents. Ongoing Actions : In coordination with our provider, our teams are actively working to find a solution and restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**10. Added: Update** (resolved) · 2026-11-03 09:52 UTC

```diff
+ We would like to inform you that the incident affecting our Backup as a Service offering has now been resolved. Please find the details of this incident below : Start time : 01/10/2026 10:00 UTC End time : 03/11/2026 09:35 UTC Impacted Service(s) : Backup Agent infrastructure in Europe experienced some issues. Customers Impact : Customers may have experienced issues with the connection and delivery of agents. Root Cause : This incident was caused by our provider. We thank you for your understanding and patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-03 09:52 UTC | Major incident: \[EU\]\[Backup as a Service\] - Backup Agent infrastructure incident notification (this change) | major |

All OVHcloud changes: [timeline](https://rewindex.com/company/ovhcloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: [EU][Backup as a Service] - Backup Agent infrastructure incident notification on OVHcloud’s status page, changed 2026-11-03 09:52 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i097c29824ff966
- Citation: OVHcloud, “Major incident: [EU][Backup as a Service] - Backup Agent infrastructure incident notification” (2026-11-03 09:52 UTC). Archived by Rewindex: https://rewindex.com/change/i097c29824ff966 (CC BY 4.0).
- Markdown link: `[OVHcloud: Major incident: EUBackup as a Service - Backup Agent infrastructure incident notification (2026-11-03)](https://rewindex.com/change/i097c29824ff966)`


---
Canonical: https://rewindex.com/change/i097c29824ff966 · Markdown: https://rewindex.com/change/i097c29824ff966.md · JSON: https://rewindex.com/api/v1/changes/i097c29824ff966 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T08:46:32.377Z