# OVHcloud: [EU][Backup as a Service] - Backup Agent infrastructure incident notification

> OVHcloud status incident “[EU][Backup as a Service] - Backup Agent infrastructure incident notification” on 2026-11-03: impact major (vendor’s label), 0 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/ovhcloud/incidents/12gb7ny8vspz
Last updated: 2026-11-03T09:52:12Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-11-03 09:52 UTC · Resolved: 2026-11-03 09:52 UTC · Duration: 0 min
- Updates: 4 · Affected components: Backup as a Service, Veeam Enterprise
- [Vendor status page: https://hosted-private-cloud.status-ovhcloud.com/incidents/12gb7ny8vspz](https://hosted-private-cloud.status-ovhcloud.com/incidents/12gb7ny8vspz)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)

## Timeline of updates

- **investigating** 2026-10-08 13:31 UTC: We are currently investigating an incident affecting our Backup as a Service offering, which is causing temporary functionality issue in the EU region. Here are some supplementary details : Start time : 01/10/2026 10:00 UTC Impacted Service(s) : Backup Agent infrastructure in Europe is experiencing some issues. Customers Impact : Customers may experience issues on connection and delivery of agents. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **monitoring** 2026-10-23 07:16 UTC: We would like to inform you that our service has been fully restored as of 22/10/2026 09:00 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 01/10/2026 10:00 UTC Impacted Service(s) : Backup Agent infrastructure in Europe experienced some issues. Customers Impact : Customers may have experienced issues with the connection and delivery of agents. Root Cause : This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.
- **identified** 2026-10-26 15:58 UTC: Please find an update of this incident below : Update : Backup Agent infrastructure in Europe is still experiencing some issues, and customers may still experience issues with the connection and delivery of agents. Ongoing Actions : In coordination with our provider, our teams are actively working to find a solution and restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **resolved** 2026-11-03 09:52 UTC: We would like to inform you that the incident affecting our Backup as a Service offering has now been resolved. Please find the details of this incident below : Start time : 01/10/2026 10:00 UTC End time : 03/11/2026 09:35 UTC Impacted Service(s) : Backup Agent infrastructure in Europe experienced some issues. Customers Impact : Customers may have experienced issues with the connection and delivery of agents. Root Cause : This incident was caused by our provider. We thank you for your understanding and patience throughout this incident.

## Rewindex changes for this incident

- 2026-11-03 09:52 UTC: [Major incident: \[EU\]\[Backup as a Service\] - Backup Agent infrastructure incident notification](https://rewindex.com/change/i097c29824ff966.md)

## Cite this

Status incident (vendor impact label: major) posted by OVHcloud, started 2026-11-03 09:52 UTC, resolved after 0 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/ovhcloud/incidents/12gb7ny8vspz
- Citation: OVHcloud, “[EU][Backup as a Service] - Backup Agent infrastructure incident notification” (2026-11-03 09:52 UTC). Archived by Rewindex: https://rewindex.com/company/ovhcloud/incidents/12gb7ny8vspz (CC BY 4.0).
- Markdown link: `[OVHcloud: EUBackup as a Service - Backup Agent infrastructure incident notification (2026-11-03)](https://rewindex.com/company/ovhcloud/incidents/12gb7ny8vspz)`


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Canonical: https://rewindex.com/company/ovhcloud/incidents/12gb7ny8vspz · Markdown: https://rewindex.com/company/ovhcloud/incidents/12gb7ny8vspz.md · JSON: https://rewindex.com/api/v1/companies/ovhcloud/incidents/12gb7ny8vspz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T09:49:40.610Z