rewindex

CompaniesOpenAIIncidents

OpenAI: Help Center Chat Support Degraded

No impact listedStatus: resolvededitedStarted Resolved (33 min)3 updatesstatus.openai.com (opens in new tab)

Timeline of updates

  1. investigating

    We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at support@openai.com "support@openai.com": mailto:support@openai.com for assistance.

    We apologize for the inconvenience and will provide updates as they become available.

  2. monitoring

    We have applied the mitigation and are monitoring the recovery.

  3. resolved

    All impacted services have now fully recovered.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by OpenAI, started 2026-10-23 21:30 UTC, resolved after 33 min, 3 update(s); edited after publishing.

Title
Help Center Chat Support Degraded
Vendor
OpenAI
Date
URL
https://rewindex.com/company/openai/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN

OpenAI profileRecent OpenAI incidentsAll outages on October 23, 2026OpenAI in October 2026MarkdownJSON