# OpenAI: Help Center Chat Support Degraded

> OpenAI status incident “Help Center Chat Support Degraded” on 2026-10-23: impact none (vendor’s label), 33 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/openai/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN
Last updated: 2026-10-23T22:03:08Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-23 21:30 UTC · Resolved: 2026-10-23 22:02 UTC · Duration: 33 min
- Updates: 3
- [Vendor status page: https://status.openai.com/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN](https://status.openai.com/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Timeline of updates

- **investigating** 2026-10-23 21:30 UTC: We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at support@openai.com "support@openai.com": mailto:support@openai.com for assistance. We apologize for the inconvenience and will provide updates as they become available.
- **monitoring** 2026-10-23 21:52 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-10-23 22:02 UTC: All impacted services have now fully recovered.

## Rewindex changes for this incident

- 2026-10-23 21:53 UTC: [Incident updated: Help Center Chat Support Degraded](https://rewindex.com/change/rb8c3435b50f46f.md)
- 2026-10-23 22:03 UTC: [Incident updated: Help Center Chat Support Degraded](https://rewindex.com/change/r402e779e7a1508.md)

## Cite this

Status incident (vendor impact label: none) posted by OpenAI, started 2026-10-23 21:30 UTC, resolved after 33 min, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/openai/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN
- Citation: OpenAI, “Help Center Chat Support Degraded” (2026-10-23 21:30 UTC). Archived by Rewindex: https://rewindex.com/company/openai/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN (CC BY 4.0).
- Markdown link: `[OpenAI: Help Center Chat Support Degraded (2026-10-23)](https://rewindex.com/company/openai/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN)`


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Canonical: https://rewindex.com/company/openai/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN · Markdown: https://rewindex.com/company/openai/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:25:17.209Z