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Okta: Service Disruption on Email Delivery

MajorStatus: monitoringeditedStarted Not resolved5 updatesstatus.okta.com (opens in new tab)

Affected components: Cell okta-emea.com:1Cell okta.com:1Cell okta.com:2Cell okta.com:3Cell okta.com:4Cell okta.com:6Cell okta.com:7Cell oktapreview.com:1Cell oktapreview.com:2Cell okta.com:8Cell okta.com:9Cell okta.com:11Cell okta.com:12Cell oktapreview.com:3Cell okta.com:14Cell okta.com:16Cell okta.com:17Cell okta.com:18Cell okta.com:19Cell okta.com:20Cell okta.com:22Cell okta.com:23MFA / Third Party

Timeline of updates

  1. investigatingDeleted by the vendor

    On November 12, 2026, at 10:30 AM PT, the Engineering Team became aware of an issue with email delivery to some recipients, affecting customers in all Okta Preview and Production cells. We have identified the issue as a disruption at a third-party email provider, which is actively working on a fix.

    During this time, emails sent from Okta to affected recipients may be delayed or may not be delivered. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. Our team is monitoring the provider’s progress. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

  2. identifiedDeleted by the vendor

    On November 12, 2026, at 10:30 AM PT, the Engineering Team became aware of an issue with email delivery to some recipients, affecting customers in all Okta Preview and Production cells. We have identified the issue as a disruption at a third-party email provider, which is actively working on a fix.

    During this time, emails sent from Okta to affected recipients may be delayed or may not be delivered. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps. Our team is monitoring the provider’s progress. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

  3. identifiedDeleted by the vendor

    On November 12, 2026, at 10:30 AM PT, the Engineering Team became aware of an issue with email delivery to some recipients, affecting customers in all Okta Preview and Production cells. We have identified the issue as a disruption at a third-party email provider, which is actively working on a fix.

    During this time, emails sent from Okta to affected recipients may be delayed or may not be delivered. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps. Our team is monitoring the provider’s progress. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

  4. identifiedDeleted by the vendor

    On November 12, 2026, at 10:30 AM PT, the Engineering Team became aware of an issue with email delivery to some recipients, affecting customers in all Okta Preview and Production cells. We have identified the issue as a disruption at a third-party email provider, which is actively working on a fix.

    During this time, emails sent from Okta to affected recipients may be delayed or may not be delivered. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps. Our team is monitoring the provider’s progress. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

  5. monitoring

    On November 12, 2026, at 10:30 AM PT, the Engineering Team became aware of an issue with email delivery to some recipients, affecting customers in all Okta Preview and Production cells. We have identified the issue as a disruption at a third-party email provider, which is actively working on a fix.

    During this time, emails sent from Okta to affected recipients may be delayed or may not be delivered. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps. Our team is monitoring the provider’s progress. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

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Impact, status and times are the vendor’s own, as last archived. View on status.okta.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Okta, started 2026-11-12 18:30 UTC, not resolved, 5 update(s); edited after publishing.

Title
Service Disruption on Email Delivery
Vendor
Okta
Date
URL
https://rewindex.com/company/okta/incidents/I-12150

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